support

If you have a question or problem with Caretaker - you may find the answer below.

Our fully licensed customers get ongoing support, maintenance and free upgrades - read more

Security recommendations

Security and protection are an essential requirement for PC's running on a network or standalone. We recommend using the following 2 products together - they both have full working trial versions you can install before deciding to purchase:

FAQ (frequently asked questions)

Here are some frequently asked questions we receive about Caretaker, it’s a great place to start and you may find your answer here without having to contact us. However if you can’t find the answer your looking for please do not hesitate to contact us here

Can I run Caretaker on multiple PC's on a network?

Can I install Caretaker onto a Mac?

How do I know if there's any other users currently using Caretaker?

What are the minimum requirements to run Caretaker?


Can I run Caretaker on multiple PC's on a network?

Yes - Caretaker is specifically designed for use on your local area network - although it runs perfectly well on one PC. In this type of scenario where you want mutiple PC's running Caretaker, you would simply install the CTDS program on your main SERVER once, then install the main Caretaker program on any PC that you want to run Caretaker on.

Any PC running Caretaker on a different PC to where the CTDS program is installed can simply do the following to connect.

1. In the CTDS program - make a note of the Server IP address (as shown below) - It will usually be something like 10.0.0.1 or 192.168.0.1 or similar.

2. On the Caretaker login screen, click the settings tab and enter the IP address you've noted in step 1 as shown below. Now you should be able to click the 'Update' button and login.

Note: if you're running the CTDS and Caretaker all on the same PC, then you wont need to worry about setting this.

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Can I install Caretaker onto a Mac?

While we don't support running Caretaker on a MAC, there are currently several options available.

Purchasing virtualization software for your MAC allows you to run Windows side by side with your MAC (eg. VMWare Fusion 5). This will allow you to install Caretaker onto the Windows portion of your MAC.

Also the latest MAC computers being shipped now allow you to Boot into Windows on startup. This dedicates 100% of the processor power to Windows and Windows applications. However you can’t use Mac OS X again until you restart. For further information regarding this, please contact your apple supplier.

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How do I know if there's any other users currently using Caretaker?

If you open up the CTDS (Caretaker Database Server) on your desktop you can view here any users that are currently logged in, their IP Address and the date and time they have been logged in. In the example below you can see the only user logged in is John Smith.

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What are the minimum requirements to run Caretaker?

The windows system requirements are as follows...

  • Microsoft Windows Windows 7, Windows 8, or Windows 10
    (note: Windows Professional or higher is required on any version of windows)
  • 2GB RAM minimum, 4GB RAM or greater recommended.
  • Display dimensions of 1024x768 or greater
  • Internet connection required for updates and support.
  • External backup storage is required for backing up data (either a USB stick or external backup drive)
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